FAQs

MY ACCOUNT

Although it is possible to place an order as a guest through our online store, creating an account will streamline your shopping experience.

Click on user icon in header. Upon clicking, you will be directed to a page where you will need to provide personal information to create your account.

To reset your password, click on the "Forgot Your Password" option located on the login/sign-up page. Next, enter your email address and click on "Reset Password." Instructions for resetting your password will be sent to your registered email ID. Once your credentials have been verified, you can create a new password.

ORDER

To successfully place an order, please follow these steps:

  • While browsing our website, select the desired quantity of the product you wish to purchase and click "Add to Cart." You may add as many items as you like.
  • Once you have finished browsing, click "Proceed to Checkout." You will then be directed to a page where you can choose your preferred payment method. (Various payment methods are available, as explained in the FAQs below.)
  • You will receive an email or SMS of your sales invoice, confirming that we have received your order.
  • Our Customer Service team will confirm your order via phone call and proceed with delivery.

    • A tracking ID will be provided to help you keep track of your order. Typically, domestic orders are delivered within 3-4 days, while international orders take around 7-8 days to arrive.

    Once you have checked out, it is not possible to cancel your order. However, if you receive a verification call from our Customer Service, you can cancel your order at that time. Please note that our Exchange Policy will apply once your order has been placed.

    Certainly, you may place your order via phone call or WhatsApp at our number +92 321 1113607. Please be sure to provide the article number, color, and size of the product you wish to purchase.

    If you have not received a sales invoice via email within one hour of checkout, it indicates that your order has not been successfully placed.

    To check the status of your order, please contact our Customer Service team. You may reach us via our helpline or WhatsApp at +92300-0000000.

    The courier service agent will contact you 8 hours prior to the delivery time. If you are unable to receive your order at the doorstep, the agent will make another attempt to contact you. If you fail to receive the order on the second attempt, it will be automatically cancelled.

    It is not possible to add more items to an order that has already been processed. If you wish to add more items, you will need to place a new order. However, you can make changes to your order before it is dispatched by using your Order ID. Please contact our Customer Service team immediately if you need to make any changes.

    Adding a product to your cart does not reserve the product. The product will only be reserved for you once you have paid for it and placed an order.

    'Add to wishlist' is an option to save a product for future consideration without committing to purchase it at that moment. On the other hand, 'add to cart' is a step towards purchasing the product, indicating your intention to buy it and adding it to your list of items to be purchased.

    PAYMENT

    We offer two payment options:
    Cash on Delivery (for domestic clients only) and online payment.

    Your order will only be processed once the payment has been successfully received in our account. In case your payment fails, please contact our customer service team for assistance.

    If you select Cash on Delivery as your payment method during checkout, it means that you will need to pay the total amount in cash at the time of delivery. The delivery person will collect the payment from you and provide you with a receipt for your purchase.

    No Rabazka does not offer Refund. Kindly ready our Exchange Policy for more detail

    Delivery

    Yes, Rabazka provides international shipping.

    No. The prices are exclusive of delivery and shipping charges.

    The delivery charges for international orders are calculated based on the weight and dimensions of the package, as well as the destination country.

    Security

    Yes, it is safe to pay with credit/debit card at our online store. We take the security and confidentiality of our customers' payment information very seriously. All payment information submitted by our customers is kept confidential and secure. Credit card and debit card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information. You can shop with confidence knowing that your payment information is protected.

    Yes it is safe, For more detail visit our Privacy Policy page